Privacy Policy

Effective Date: August 16, 2026

TerraHive (“TerraHive,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit terrahive.net (the “Website”), contact us, request services, or otherwise interact with TerraHive.

By using our Website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, information collected automatically when you use our Website, and information received from third-party service providers.

Information You Provide

When you contact TerraHive, request an estimate, schedule services, create or access an account, or otherwise communicate with us, we may collect information such as:

First and last name
Email address
Telephone number
Mailing or service address
Property information
Information contained in messages or service requests
Account information
Service history
Billing and payment-related information
Other information you voluntarily provide to us

Our Website currently includes a contact form that may request your first name, last name, email address, and message.

Information Collected Automatically

When you visit our Website, certain information may be collected automatically by our Website, hosting provider, or third-party technologies. This information may include:

IP address
Browser type and version
Device type
Operating system
Pages visited
Date and time of visits
Referring website or webpage
General geographic information
Website usage and interaction information

This information may be collected through cookies, log files, pixels, or similar technologies.

2. How We Use Your Information

TerraHive may use personal information for legitimate business purposes, including to:

Respond to inquiries and requests
Provide estimates and information about our services
Schedule and manage pest-control or vegetation-management services
Communicate with customers regarding appointments and services
Create and manage customer accounts
Process payments and maintain billing records
Provide customer support
Improve our Website, services, and customer experience
Maintain business and service records
Prevent fraud, abuse, or unauthorized activity
Comply with applicable laws and regulations
Send promotional or marketing communications when permitted by law
Protect the rights, property, safety, and security of TerraHive, our customers, and others

3. Customer Accounts and Third-Party Services

TerraHive may use third-party service providers to help us manage customer accounts, scheduling, service information, communications, billing, or other business functions.

Our Website currently provides customers with access to a third-party customer account platform operated through GorillaDesk.

Information submitted through or stored by third-party platforms may be subject to those providers’ own privacy policies and terms. We encourage you to review the privacy practices of any third-party service you use in connection with TerraHive.

4. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to operate properly, remember preferences, understand Website usage, and improve functionality.

Cookies may be used for purposes such as:

Essential Website functionality
Website performance
Analytics and usage measurement
Remembering preferences
Security
Marketing or advertising, if applicable

You can generally control or disable cookies through your web browser. Disabling certain cookies may affect the functionality of portions of the Website. Refer to the Cookie Policy for more information.

If TerraHive adds analytics, advertising, remarketing, or other tracking technologies to the Website, this Privacy Policy may be updated to describe those technologies and their purposes.

5. How We Share Information

TerraHive does not sell your personal information for monetary consideration.

We may disclose personal information to third parties when reasonably necessary to operate our business or provide our services, including:

Service Providers

We may share information with companies and contractors that provide services on our behalf, such as:

Website hosting providers
Customer-management and scheduling platforms
Payment processors
Email or communication providers
Information-technology providers
Analytics providers
Professional advisors
Other vendors necessary to operate our business

These providers are generally permitted to use personal information only as necessary to provide services to TerraHive.

Legal Requirements

We may disclose information when we believe disclosure is reasonably necessary to:

Comply with applicable law, regulation, legal process, subpoena, or court order
Respond to lawful requests from governmental authorities
Protect the rights, property, or safety of TerraHive, our customers, or others
Investigate fraud, security incidents, or unlawful activity
Enforce our agreements or policies

Business Transfers

If TerraHive is involved in a merger, acquisition, sale of assets, reorganization, financing, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

6. Communications

If you provide your telephone number or email address, TerraHive may use that information to communicate with you regarding:

Requested estimates
Appointments
Service visits
Customer accounts
Billing or payments
Service-related questions
Other communications necessary to provide requested services

If you separately opt in to receive marketing communications, you may unsubscribe from promotional emails by following the unsubscribe instructions included in those communications.

If TerraHive offers SMS or text-message communications, additional terms and consent requirements may apply. You may opt out of marketing text messages by following the instructions provided with the applicable messages.

7. Payment Information

If payments are accepted through third-party payment processors, TerraHive may not directly collect or store complete payment-card information.

Payment information may be collected and processed by the applicable payment processor in accordance with its own privacy policy and security practices.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide and administer our services
Maintain business and customer records
Fulfill contractual or legal obligations
Resolve disputes
Enforce agreements
Prevent fraud or abuse
Comply with applicable tax, regulatory, licensing, and legal requirements

The length of time information is retained may vary depending on the nature of the information and the purpose for which it was collected.

9. Data Security

TerraHive takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your personal information.

10. Children’s Privacy

Our Website and services are not directed toward children under the age of 13. TerraHive does not knowingly collect personal information from children under 13 through the Website.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps to address the situation.

11. Third-Party Websites and Links

Our Website may contain links to third-party websites, services, social-media platforms, or customer-account portals.

TerraHive is not responsible for the privacy practices, security, content, or policies of third-party websites. Your use of those websites is governed by their respective privacy policies and terms.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

12. Social Media

TerraHive may maintain social-media accounts or provide links to social-media platforms.

If you interact with TerraHive through a social-media platform, information you provide or that is collected through that platform may be governed by the platform’s own privacy policy and terms.

13. Your Privacy Choices

Depending on applicable law, you may have certain rights concerning your personal information, which may include the right to:

Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain personal information
Opt out of certain marketing communications
Ask questions about how your information is collected or used

These rights are subject to applicable legal limitations and exceptions.

To make a privacy-related request, please contact us using the information provided in the “Contact Us” section below.

We may need to verify your identity before completing certain requests.

14. South Carolina Privacy

TerraHive is based in South Carolina and provides services primarily in the South Carolina Midlands and surrounding areas.

We comply with applicable federal and South Carolina laws governing the collection, use, and protection of personal information.

If applicable state or federal privacy laws provide you with rights that are not specifically described in this Privacy Policy, TerraHive will honor those rights as required by law.

15. Do Not Track

Some web browsers include a “Do Not Track” feature. Because there is currently no universally accepted standard for responding to Do Not Track signals, our Website may not respond to such signals.

16. Changes to This Privacy Policy

TerraHive may update this Privacy Policy from time to time to reflect changes in our business practices, Website functionality, technology, legal requirements, or other circumstances.

When we make changes, we will update the “Effective Date” at the beginning of this Privacy Policy.

We encourage you to periodically review this Privacy Policy to remain informed about how we handle personal information.

17. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your personal information is handled, please contact TerraHive:

TerraHive
PO Box 282
Little Mountain, SC 29075
United States

Phone: (803) 944-9434

Website: terrahive.net

For privacy-related requests, please include enough information for us to understand your request and verify your identity when necessary.

18. Acceptance

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

By using the TerraHive Website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described in it, to the extent permitted by applicable law.

Last Updated: August 16, 2026

TerraHive
Pest Control – Vegetative Management